At koi234, protecting the personal data of our members is a core operational responsibility — not an afterthought. This Privacy Policy explains precisely what information we collect, why we collect it, how it is used, who it may be shared with, and what rights you hold over your own data as a player on our platform.
koi234 applies six core privacy principles to every aspect of how your personal data is handled. These principles govern every team, every system, and every process within the platform.
koi234 collects only the personal data that is strictly necessary for operating your account, processing transactions, and complying with our legal obligations. We do not collect data speculatively.
All data transmitted between your device and koi234 is protected by TLS 1.3 encryption. Sensitive data at rest — including payment details and identity documents — is stored using AES-256 encryption.
You can access, correct, export, or request deletion of your personal data at any time. Your preferences on marketing communications are respected immediately upon update.
koi234 never sells your personal data to third parties. Data is shared only with service providers necessary for platform operation, and only under strict contractual confidentiality obligations.
We do not retain your data indefinitely. Retention periods are tied to specific legal and operational requirements. When data is no longer needed, it is securely deleted or anonymised.
This policy is written in plain, professional English so that every koi234 member can understand their rights without needing legal expertise. We avoid legal jargon wherever possible.
This Privacy Policy ("Policy") describes how koi234 ("koi234", "we", "us", or "our") collects, uses, discloses, and protects personal information provided by individuals ("you", "your", or "Member") who access or use the koi234 online gaming platform at https://koi234.asia (the "Platform").
This Policy applies to all Members who register an account on the Platform, regardless of the device or channel used to access it. It also applies to visitors who browse the Platform without registering an account, to the extent that we collect anonymised analytical data from such visits.
By creating a koi234 account or continuing to use the Platform after this Policy has been updated, you acknowledge that you have read, understood, and agree to the collection and use of your personal information as described herein. If you do not agree with any aspect of this Policy, you must discontinue your use of the Platform and request account closure via [email protected].
koi234 acts as the data controller in respect of the personal data collected through the Platform. As data controller, koi234 determines the purposes and means by which your personal data is processed. koi234 operates under an internationally recognised gaming licence and is subject to the data protection obligations imposed by that licensing framework.
koi234 has designated a Data Privacy contact responsible for overseeing compliance with this Policy and handling member data requests. You may contact our privacy team at any time at [email protected] — please mark your email subject line with "Privacy Request" to ensure it is routed to the correct team.
koi234 collects personal data through several distinct channels. The categories of data collected, and the context in which each is collected, are set out below.
3.1 Registration Data. When you create a koi234 account, we collect the following information that you provide directly:
3.2 Identity Verification (KYC) Data. Before processing withdrawal requests, koi234 is required to verify your identity. During the KYC process we collect:
3.3 Transaction Data. For every financial transaction processed through your koi234 account, we retain a record including the transaction date and time (in WIB, UTC+7), the transaction type (deposit or withdrawal), the amount in Indonesian Rupiah (IDR), the payment method used, and the transaction reference number assigned by our payment gateway.
3.4 Gameplay Data. koi234 records all gameplay activity on your account, including game titles accessed, bet amounts placed, outcomes, session start and end times, and cumulative win/loss figures. This data is used for account integrity purposes, responsible gaming monitoring, and dispute resolution.
3.5 Technical and Device Data. When you access the Platform, our servers automatically collect certain technical data, including your IP address, browser type and version, operating system, device type (desktop, mobile, tablet), screen resolution, and general geolocation data derived from your IP address. This data is used to secure the Platform, detect fraud, and improve the user experience.
3.6 Communications Data. If you contact koi234's support team via live chat, email, or any other channel, we retain a record of that communication, including the content, the date and time, and the outcome. This data is retained for quality assurance, training, and dispute resolution purposes.
| Data Category | Source | Purpose |
|---|---|---|
| Registration Data | Provided by you at sign-up | Account creation, identity verification, communication |
| KYC Documents | Provided by you on request | Age & identity verification, anti-fraud, AML compliance |
| Transaction Data | Generated automatically | Payment processing, financial record-keeping, dispute resolution |
| Gameplay Data | Generated automatically | Account integrity, responsible gaming monitoring, game auditing |
| Technical / Device Data | Collected automatically | Security, fraud detection, platform performance optimisation |
| Communications Data | Provided by you via support channels | Customer service, quality assurance, dispute resolution |
koi234 processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing activity:
5.1 Account Management. We use your registration data to create and maintain your koi234 account, authenticate your identity at login, and communicate with you regarding account activity, security alerts, and platform updates.
5.2 Payment Processing. Transaction data is used to process your deposits and withdrawals via local Indonesian payment methods including BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay, and LinkAja. Payment data is also retained for financial reconciliation and dispute resolution purposes.
5.3 Legal Compliance. KYC documents and transaction records are retained and used as required to comply with anti-money laundering obligations, age verification requirements, and any other applicable legal or regulatory requirements imposed on koi234 by its licensing authority.
5.4 Responsible Gaming. Gameplay data and session history are analysed to identify patterns that may indicate problem gambling behaviour. koi234's responsible gaming team uses this data to proactively reach out to Members who may benefit from support tools such as deposit limits, loss limits, session time reminders, cooling-off periods, or self-exclusion.
5.5 Platform Security and Fraud Prevention. Technical and device data, combined with gameplay and transaction data, is analysed by koi234's security systems to detect and prevent fraud, account takeover, multi-accounting, bonus abuse, and other forms of Prohibited Activity as defined in our Terms & Conditions.
5.6 Customer Support. Communications data is used to respond to your enquiries, resolve disputes, provide responsible gaming assistance, and improve the quality of our support services.
5.7 Marketing Communications. With your consent, we may use your email address and phone number to send you promotional offers, bonus notifications, and news about new games and features on the koi234 Platform. You may opt out of marketing communications at any time via Account Settings or by contacting [email protected].
5.8 Platform Improvement. Aggregated and anonymised usage data is analysed to understand how Members interact with the Platform, identify areas for improvement, and inform the development of new features. This analysis does not involve processing your personal data in a form that identifies you individually.
koi234 does not sell your personal data to any third party under any circumstances. We share personal data only in the specific circumstances described below, and only to the extent necessary for the stated purpose.
6.1 Payment Service Providers. To process your deposits and withdrawals, koi234 shares necessary transaction data with licensed payment processors and gateway providers. These providers are contractually prohibited from using your data for any purpose other than processing the specific transaction for which the data was shared.
6.2 Game Content Providers. koi234 integrates third-party game content from studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft, among others. Your gameplay data may be shared with these providers to the extent required to operate and audit the games you play. Game providers are subject to confidentiality obligations and their own regulatory data protection requirements.
6.3 Identity Verification Services. koi234 uses third-party KYC and identity verification specialists to process the documents you submit during verification. These providers operate under strict data processing agreements and are not permitted to retain your identity documents beyond the period required to complete the verification check.
6.4 Legal and Regulatory Disclosure. koi234 may disclose your personal data to regulatory authorities, law enforcement agencies, or other governmental bodies where required to do so by applicable law, court order, or the requirements of our licensing authority. koi234 will notify you of any such disclosure where legally permitted to do so.
6.5 Business Transfers. In the event that koi234 or a substantial part of its assets is acquired by or merged with another entity, your personal data may be transferred to the acquiring entity as part of that transaction. koi234 will notify affected Members prior to any such transfer and will ensure that the acquiring entity is bound by privacy obligations no less protective than those set out in this Policy.
koi234 uses cookies and similar tracking technologies to operate the Platform effectively, maintain your login session, and understand how Members use the site. The following categories of cookies are used:
You may manage your cookie preferences at any time via the cookie settings panel accessible from the Platform footer. Note that disabling strictly necessary cookies will impair Platform functionality and may prevent you from logging in to your account.
koi234 retains personal data only for as long as is necessary for the purposes set out in this Policy, or as required by applicable law. The following retention periods apply:
| Data Type | Retention Period | Basis |
|---|---|---|
| Account Registration Data | Duration of account + 5 years post-closure | Anti-money laundering legal obligation |
| KYC Identity Documents | Duration of account + 5 years post-closure | Regulatory compliance requirement |
| Transaction Records | 7 years from transaction date | Financial record-keeping legal obligation |
| Gameplay History | Duration of account + 2 years post-closure | Dispute resolution & responsible gaming |
| Support Communications | 3 years from last interaction | Quality assurance & dispute resolution |
| Marketing Consent Records | Until consent withdrawn + 1 year | Consent management compliance |
| Technical / Device Logs | 90 days rolling | Security monitoring & fraud detection |
Upon expiry of the applicable retention period, personal data is either securely deleted using industry-standard data destruction methods or anonymised such that it can no longer be attributed to any individual Member.
koi234 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Key measures include:
As a koi234 Member, you hold the following rights in respect of your personal data. To exercise any of these rights, submit a written request to [email protected] with the subject line "Privacy Request". koi234 will respond within 30 calendar days.
koi234 respects your rights as a data subject. The following rights are available to all Members and can be exercised at any time by contacting our privacy team.
You may request a copy of all personal data koi234 holds about you, along with information about how it is processed and on what legal basis.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated promptly.
You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
You may request that koi234 restrict the processing of your personal data in certain circumstances, such as while a dispute about its accuracy is being resolved.
You may request that koi234 provide your personal data in a structured, machine-readable format so that it can be transferred to another service provider.
Where processing is based on your consent — such as marketing communications — you may withdraw that consent at any time without affecting prior processing.
The koi234 Platform is strictly intended for adults aged 21 years and over. koi234 does not knowingly collect personal data from individuals under the age of 21. If you are a parent or guardian and believe that a person under 21 in your care has created a koi234 account or submitted personal data to the Platform, please contact us immediately at [email protected]. Upon verification of the complaint, koi234 will promptly close the account, void all associated activity, and delete all personal data collected in connection with that account.
koi234 employs automated age-screening tools at the registration stage and requires KYC document verification — which includes date-of-birth confirmation — before withdrawal access is granted. These measures are designed to minimise the risk of underage registration. However, they rely in part on the accuracy of information provided by the registrant. Providing false age information to circumvent the age gate is a serious breach of our Terms & Conditions and may have legal consequences.
koi234 operates globally and may store or process your personal data on servers located outside of Indonesia. Where personal data is transferred to a country that does not provide a level of data protection equivalent to that available in Indonesia, koi234 will implement appropriate safeguards to ensure that your data remains protected to the standard described in this Policy.
Such safeguards may include standard contractual clauses approved by the relevant data protection authority, binding corporate rules, or transfer to countries that have been designated as providing adequate protection. All third-party processors who receive your data internationally are contractually required to comply with data protection standards no less rigorous than those koi234 applies itself.
koi234 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, our business practices, or the services we offer. When material changes are made, koi234 will notify Members via their registered email address and by posting a prominent notice on the Platform homepage at least 7 days before the revised Policy takes effect.
The "Last Updated" date shown at the top of this page reflects the date on which the most recent version of the Policy came into effect. We encourage you to review this Policy periodically to remain informed about how koi234 protects your personal data. Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the updated Policy.
Previous versions of this Privacy Policy are archived by koi234 and are available upon written request to [email protected]. Please include "Privacy Policy — Version History Request" in the subject line of your email.
If you have any questions about this Privacy Policy, wish to exercise any of your data subject rights, or wish to make a complaint about how koi234 has handled your personal data, please contact our privacy team through the channels below:
Where a request is complex or relates to a large volume of data, the response period may be extended by up to an additional 60 days. In such cases, koi234 will notify you of the extension and the reasons for it within the initial 30-day period.
Now that you understand how koi234 protects your personal data, log in to your account and enjoy over 1,200 slots, live casino tables, and comprehensive sportsbook markets — all backed by instant Indonesian bank payments and 24/7 support. 21+ only. Please game responsibly.